Self-Cleaning Cat Litter Box for Multiple Cats

Why does my cat refuse to use the litter box?

If your cat refuses to use the litter box, don't worry. Most cats will adapt to a new litter box within a month. You can try placing your cat's favorite toys in the litter box to help encourage them to use it. If your cat is still hesitant, feel free to contact our support team for further assistance.

Why does the machine rotate every time it is turned on?

The machine rotates every time it is powered on to perform a 1-minute self-check and reset. This is a normal function of the device and not a malfunction. If you encounter any issues with the rotation or any other aspect of the machine, please contact our after-sales service team for help.

Why does the waste bin have magnetic suction?

The waste bin has magnetic suction for two specific reasons. Firstly, it ensures that the drawer fits securely against the base of the litter box. Secondly, it helps to reduce the spread of odors, keeping your home smelling fresh.

How often should the automatic litter box be cleaned?

We recommend cleaning the drum and waste bin every 25 days, excluding the electrical parts. For detailed instructions on how to clean the litter box, please refer to the manual provided with the product or watch the informational video on our website.

Can the self-cleaning litter box be placed on a carpet?

Yes, the self-cleaning litter box can be safely placed on a carpet. Our gravity sensor is highly sensitive, so as long as the machine is stable and won't tip over, it can be placed on various surfaces, including carpet, flooring, or a litter mat.

What is the return policy?

We offer a 30-day exchange and return period, as well as 1-year support for our MeowWhimsy products. If you have any questions or concerns about returning a product, please don't hesitate to contact our MeowWhimsy support team for assistance.

Choosing the Best MeowWhimsy Litter Box

To ensure you select the right MeowWhimsy litter box for your cat and household, consider the following factors: - Cat's Comfort: Choose a spacious litter box for your cat's comfort. - Ease of Cleaning: Look for models with removable parts and easy-to-clean surfaces. - Noise Level: Opt for a quiet litter box to minimize stress for your cat. - Cost of Consumables: Consider ongoing expenses for specific components needed for the litter box.

How to operate and maintain the litter box: - Check the operation: Remove the drum and reinstall it to self-inspect for proper operation. - Connect to WiFi: Download the Tuya App and follow the instructions to connect the litter box to your home WiFi network. - Clean the litter box: Lift the top cover, remove the drum and drawer, clean with water, dry, and reinstall for continued use.

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